Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Submit contact forms on our website
• Request quotes for our floral services
• Book flower cart rentals or workshops
• Subscribe to our newsletter or promotional emails
• Interact with our Facebook lead generation campaigns
• Contact us via WhatsApp, email, or phone
• Visit our physical location in Lusail, Qatar

Personal information may include:

• Name and contact details (email, phone number, address)
• Event details (date, type, venue, guest count)
• Service preferences and special requirements
• Payment information (processed securely through third-party providers)
• Communication history and service feedback

1.2 Information from Facebook Lead Generation

When you interact with our Facebook advertisements or submit lead forms, we may collect:

• Information you provide in Facebook lead forms (name, email, phone)
• Basic Facebook profile information (if you grant permission)
• Your interests related to floral services and events
• Location information (city/area in Qatar)
• Interaction data with our Facebook advertisements

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, device model, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (IP address, general geographic location)
• Website performance and analytics data
• Cookie and tracking technology data

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Process and fulfill your flower arrangement orders
• Schedule and coordinate flower cart rentals and workshops
• Provide customer support and respond to inquiries
• Send service confirmations, updates, and important notices
• Process payments and manage billing

2.2 Marketing and Communications

• Send promotional emails about our services and special offers
• Create targeted Facebook advertising campaigns
• Share updates about new services, seasonal arrangements, and events
• Conduct customer satisfaction surveys and collect feedback
• Invite you to workshops and special events

2.3 Business Operations

• Analyze website usage and improve user experience
• Optimize our marketing campaigns and measure effectiveness
• Prevent fraud and ensure security of our services
• Comply with legal obligations and industry regulations
• Maintain business records and customer relationships

3. Facebook Pixel and Tracking

3.1 Facebook Pixel Usage

Our website uses Facebook Pixel to:

• Track website visitors who came from Facebook ads
• Measure the effectiveness of our advertising campaigns
• Create custom audiences for future marketing
• Retarget visitors with relevant floral service advertisements
• Optimize ad delivery to people likely to be interested in our services

3.2 Lead Generation Data Processing

For Facebook lead generation campaigns, we:

• Collect lead information through Facebook's secure platform
• Store leads in our secure CRM system
• Use lead data to contact potential customers about our services
• Follow up with leads via email, phone, or WhatsApp
• Track conversion from leads to actual customers

3.3 Data Sharing with Facebook

We share limited information with Facebook to:

• Improve ad targeting and campaign performance
• Create lookalike audiences based on our customer base
• Measure return on advertising investment
• Comply with Facebook's advertising policies

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

• Payment processors (for secure transaction processing)
• Email marketing platforms (for newsletter and promotional emails)
• Website analytics providers (Google Analytics, Facebook Analytics)
• Cloud storage and hosting providers (for secure data storage)
• Customer relationship management (CRM) systems

4.2 Business Partners

• Venue partners for event planning and coordination
• Suppliers and vendors supporting our floral services
• Photography partners for service documentation

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms and Conditions

5. Data Security and Storage

5.1 Security Measures

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication requirements
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

5.2 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services through analytics and feedback

Retention periods:

• Customer service records: 7 years after last interaction
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)
• Facebook lead data: 90 days unless converted to customer

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information for marketing purposes
• Request data portability (transfer of your data)
• Withdraw consent for data processing at any time

6.2 Marketing Communications

You can control marketing communications by:

• Unsubscribing from email newsletters using the unsubscribe link
• Contacting us to opt-out of phone marketing
• Adjusting your Facebook ad preferences in your Facebook account
• Blocking our WhatsApp business account if you prefer

6.3 Cookie and Tracking Controls

• Adjust your browser settings to block or delete cookies
• Use Facebook's ad preference controls to limit tracking
• Opt-out of Google Analytics tracking
• Use privacy-focused browsers or extensions

7. International Data Transfers

Your information may be transferred to and processed in countries other than Qatar, including:

• United States (for Facebook, Google, and cloud services)
• European Union (for certain hosting and analytics services)
• Other countries where our service providers operate

We ensure appropriate safeguards are in place for international transfers:

• Adequate data protection standards
• Contractual protections with service providers
• Compliance with applicable data protection laws

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

For children's workshops (ages 13+), we require parental consent and supervision.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify you by email if changes significantly affect your rights
• Provide advance notice for material changes when possible
• Maintain previous versions for reference

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.